Work Experience

Gained recent practical experience in business analysis and systems design during co-op at PHSA.

Focused on business analysis, user experience design, and optimizing workflows.

Experience

Systems Analyst Co-op

Provincial Health Services Authority (PHSA)

2024 - 2025

Supported system redesigns and optimizations for clinical documentation tools by conducting regression testing, co-authoring technical documentation, prototyping UI improvements in Figma, and collaborating with stakeholders to gather feedback and translate it into actionable system enhancements.

Customer Service Operations Specialist

Fix Auto Network

2018 - 2024

Provided frontline B2B/B2C claims support, audit and process vendor invoices, reconcile insurance data using Excel and internal CRM systems, and identify process inefficiencies that contribute to improvements in payment accuracy and claims handling workflows.